Mark Herrman is senior regional sales manager for Arm & Hammer Animal and Food Production, who like many – is working from a makeshift office.
Herrman visited with Pam Jahnke about how business keeps rolling to serve dairy farms and beef producers across Wisconsin and the Upper Midwest. While Herrman may be working in a different setting, the supply chain that is Arm & Hammer keeps going despite covid-19.
There’s 4,000 employees that are part of Church & Dwight, the parent company of Arm & Hammer and the good news is – employees are staying safe. Herrman says they’ve only had about 3 reported cases of covid-19 within their structure.
Although Arm & Hammer is in good shape as far as available supplies of feed additives for farms, Herrman is cautious on what farms may experience in the future. “We have done a fantastic job of getting raw materials and supplies keeping things moving along,” Herrman says. He says that Arm & Hammer has ample supplies to last at least for the next quarter at current customer levels. His says that Arm & Hammer will focus on taking care of existing customers first before addressing any escalating requests for ingredients.
He also notes that just being limited to conducting business over the phone or internet is difficult in servicing farms you’d normally physically be visiting. Herrman says they’ve actually turned to their lab in Waukesha as a new tool for farms to access. He says the Waukesha lab, which is fully functional, is actually instructing farms on how to take proper samples when an issue comes up. When the lab work’s complete, then they schedule a consulting call virtually or otherwise to troubleshoot the issue through.
Business in a different way – but business all the same.
Leave a Reply